Tasks:

• Create detailed business plans designed to attain predetermined goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long-term partnerships
• Present products to prospective clients
• Provide professional after-sales support to maximize customer loyalty
• Remain in regular contact with clients to understand and meet their needs
• Respond to complaints and resolve issues to the customer's satisfaction and maintain the company’s reputation
• Negotiate agreements and keep records of sales and data
• Advise clients on creating profitable processes
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
  

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