$7,564
/month
Average US Salary
Average Philippine Salary
$1,300/month
83 %
Average LatAm Salary
$1,200/month
85 %
Client Specialist
Job
Description
Tasks:
- Gather information on assigned clients (e.g. company size, needs, and pricing plans)
- Contact clients to understand their requirements and work on a sales plan
- Provide after-sales support to retain customers
- Ensure prompt and accurate answers to clients’ queries
- Build strong client relationships, through regular communication
- Report on the status of accounts
- Suggest company products/services that maximize client satisfaction
- Communicate product and pricing details clearly
- Coordinate with Account Executives and Account Managers to create customized sales plans for key clients
- Promote new products/services to existing customers
Qualifications:
- Proven work experience as a Client Success Specialist or relevant sales role
- Experience with CRM software (e.g. Salesforce)
- Understanding of sales principles and ability to deliver excellent customer experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Effective presentation and negotiation skills
- High degree of professionalism
- Good time management skills with a problem-solving attitude
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